Shipping policy

By making a purchase you are trading with Luminessa Home Fragrance. All rights reserved.

Goods supplied from the Website are supplied by Luminessa Home Fragrance.

These are the terms and conditions on which we supply products to you.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please email us at info@luminessa.co.uk

 Our contract with you

  • To order products, please place them in your basket on the website. You will be offered the opportunity to review your basket before finally placing your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

  • If we are unable to accept your order, we will inform you of this in writing and will refund you the price paid. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or because we suspect fraudulent activity.

  • We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

  • Our website is intended for the promotion of our products in the UK. We may accept orders and ship to other countries, but we do not represent, warrant or guarantee that our products are compliant with applicable local laws.

Our products

  • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

  • The packaging of the product may vary from that shown in images on our website.

  • The products available on our website, are for personal use only. You may not sell or resell any of the products.

Delivery

  • The charges for delivery will be as displayed to you on our website.  Delivery charges will vary dependant on your location. Where delivery is to a country other than the UK, you will be liable for any customs or duties levied on the ordered products.

  • When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.

  • If you are not at home when the product is delivered. We will deliver the products in accordance with the delivery option chosen by you when you place your order. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products.

  • If, after a failed delivery to you, you do not re-arrange delivery or collect products as arranged we will contact you for further instructions and may charge you for further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel the order.

  • A product becomes your responsibility from the time we deliver the product to the address you gave us.

  • You own a product once we have received payment in full. If you return a product then ownership of the product will return to us.